How can I sign up for lessons?
Signing up for lessons is easy! Simply complete the registration process by following the link here, or by giving us a call at 281-844-4481 to speak to one of our friendly Front Desk staff members.
Is there a membership fee?
Yes, each family with an active class enrollment will be charged a non-refundable annual fee each calendar year. A portion of the annual fee goes towards our Hope Floats Scholarship bucket and the remainder is used for maintenance and upkeep of our building and administrative systems.
When am I billed for my child’s swim lessons?
Wolfies Swim School will auto-bill your credit/debit card on file on the 1st of the month for that particular month of lessons. If you sign up for lessons mid-month, we will prorate the tuition fees accordingly and charge the credit/debit card on file at the time of enrollment.
Do I have to re-enroll in lessons every month/session?
No! Our enrollment at Wolfies is ongoing and continual. You will have your same day and time every week until it no longer fits your schedule. Please note that this only applies to weekly/year-round lessons. Should you need to make any schedule changes, please let us know at your earliest convenience.
What is your refund or credits policy ?
All cancellations requested at least 7 days prior or more to the starting date of the event will be eligible for a 100% Wolfies credit or 80% refund back to the payment method on file. No refunds or credits will be allowed for any reasons for cancellations requested sooner than 7 days notice.
Do you offer make-ups for missed swim lessons?
We offer two (2) make-up tokens per enrollment, per month. However, we must be notified of absences before the start of the lesson being missed to be eligible. If the allotted number of makeup tokens are given, you will still be responsible for payment of any additional missed classes, even if proper notice is received.
What if I want to cancel my swim lessons?
Wolfies requires the submission of the drop request 7 days in advance via our customer portal. This includes weekly lessons and at-home lessons. Should you have any interest in discontinuing your lessons, your drop request must be submitted through the customer portal.
What Holidays will you be closed on?
We are closed for New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Halloween (close at 1pm), Thanksgiving (Thursday-Sunday), Holiday Break (TBA), New Year’s Eve. You can also see closures in our newsletter, posted around our facility, & on our Facebook & Instagram!
How long will it take my child to learn how to swim?
Every child’s experience in the water is unique. Therefore, we cannot give an exact answer to this question. However, we are confident that regular practice and exposure to a structured swim environment will yield the best results. We recommend enrolling your child in at least two lessons per week to maintain consistent progress. With acquiring any skill, learning water safety and good swimming technique take time to accomplish.
What if my child is not potty trained?
If your child is under the age of 3 years old and/or is not 100% potty trained, they are required to wear a Happy Nappy Duo Swim Diaper.
Am I able to talk to my child’s swim instructor before or after the lesson?
Yes! Wolfies prides ourselves in allowing for parent/instructor interaction. The last three minutes of your lesson are used as a communication window for you to speak with your child’s instructor. During this time, you will find out how the lesson went, what progress was made, and what goals have been set. Constructive comments and concerns are always welcome however; poolside conferences are discouraged. If you would like to have a conference or leave a message for your instructor, please do so by calling (281) 844-4481, and your instructor will respond promptly. You may also email any questions or concerns to email@example.com.
Why am I not allowed on the pool deck while my child is in the water? (am I allowed to sit on the pool deck during my Child’s lesson?
Simply put, it is a distraction for the child. You may watch your child’s lessons from our upstairs viewing room. However, during the warmer months the garage doors in the pool area are open, allowing for you to sit outside on the deck behind the garage doors and watch!