When am I billed for my child’s swim lessons?
Wolfies Swim School will auto-bill your credit/debit card on file the 1st of the month for that particular month of lessons. If your lessons are at our West U location, your payment will be made directly to that facility.
Do I have to re-enroll in lessons every month/session?
No! Our enrollment at Wolfies is ongoing and continual. You will have your same day and time every week until it no longer fits your schedule. Please note that this only applies to weekly/year-round lessons. Should you need to make any schedule changes, please let us know at your earliest convenience.
What certifications do your instructors have / what training do they undergo?
All Wolfies instructors undergo 40 hours of training under our specially designed Wolfies curriculum. In addition, all instructors are lifeguard and CPR certified.
How long will it take my child to learn how to swim?
The more often a child is in the water with us taking lessons or with mom and dad practicing, the quicker he or she will acclimate to the water and pick up the skill sets. Each child is different and learns at their own pace, hence the reason why a timeline cannot be applied. We like to use the comparison of learning how to ride a bike or learning how to read. The more you practice, the faster you will pick it up.
Am I able to talk to my child’s swim instructor?
Yes! Wolfies prides ourselves in allowing for parent/instructor interaction. The last three minutes of your lesson are used as a communication window for you to speak with your child’s instructor. During this time you will find out how the lesson went, what progress was made, and what goals have been set.
Why am I not allowed on the pool deck while my child is in the water?
Simply put, it is a distraction for the child. You may watch your child’s lessons from our upstairs viewing room or the downstairs viewing room (West U only). However, during the warmer months the garage doors in the pool area are open, allowing for you to sit outside on the deck behind the garage doors and watch!
What do I do if my child is sick or we are going to be out of town during our lesson? What is Wolfies’ policy about makeup lessons?
We do understand that children get sick and things come up last minute, however please try to contact us as early as possible. As long as notice via email is given before the start of the class time you will be allotted one makeup per class, per month. Please email us.
What if my child isn’t potty trained?
If your child is not 100% potty trained, they are required to wear a disposable swim diaper with a reusable swim diaper over it.
Can my child wear goggles during their lesson?
Only children that are able to swim the full length of the pool unassisted are allowed to wear goggles in the pool during their lesson. The reason behind this logic is simple, and centered around safety. We do not allow the child to wear goggles until they are able to swim comfortably and well on their own. If the child learns safety skills while wearing goggles in the pool and is not used to swimming without them, they will most likely panic and not be able to effectively save themselves if they happen to fall into the pool.
What should my child bring with them to their lesson?
Towel, swimsuit, flip flops/crocs/shoes for before/after the lessons, a change of clothes, and swim diapers (if they are not 100% potty trained). There are changing rooms and restroom for you to use (located off of the deck). We ask that changing rooms be used only after lessons to limit the amount of traffic on deck between classes.
What if I want to cancel my swim lessons?
Wolfies requires the submission of our cancellation form 7 days before the 1st of the month. This includes weekly lessons, at home lessons, and everyday lessons. Should the cancellation form not be submitted 7 days prior to the 1st of the month, you are billed a $25 cancellation fee. Should you have any interest in discontinuing your lessons, HERE is the official cancellation form that must be filled out.
Do you offer at-home lessons?
Yes! We offer at home lessons starting in March and ending in October. To learn more about our home lessons and view our service area, click here.
Do your instructors have experience working with special needs children?
Yes! We have experience working with special needs children from Autism to Cerebral Palsy. If you have any specific inquiries, feel free to reach out and ask!
Are lessons canceled for holidays?
The best way to know if we are closed for a holiday is to check our calendar and our social media. We are closed for New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Halloween (close at 1pm), Thanksgiving (Thursday-Sunday), Holiday Break (TBA), New Year’s Eve. You can also see closures in our newsletter, posted around our facility, & on our Facebook & Instagram!
When does my makeup expire?
Makeups expire 90 days from the date of the missed lesson.